1. Introduction

These terms and conditions (the “Terms”) set out your rights and obligations, and those of Concept 3000 Limited (“we” or “us”), in relation to this website, www.myorderofservice.co.uk (the “Website”), any Concept 3000 application that you access (the “App”) and any products, services and material of any kind available through the Site, the App or us (the “Services”).

We are a company registered in England and Wales under registration number 3680273 under the name Concept 3000 Limited; the address of our registered office is 1 Tate Grove, Hardingstone, Northampton, NN4 6UY. Our VAT registration number is TBC.

When we refer to “Concept 3000” in these Terms, we mean us, the Site, the App and/or the Services, according to the context.

By registering with Concept 3000, you accept that you are entering into a contract with us under these Terms. People who register with Concept 3000 establish an “Account”, and become “Users”. Visitors to Concept 3000 who do not register with Concept 3000, but who nevertheless use the Site or download the App, affirm that they are bound by these Terms each time they access Concept 3000.

If you do not agree to these Terms, you must not use this Website or the App.

You should be aware that these Terms may change from time to time in accordance with section 10 below.

You will be able to access most areas of Concept 3000 without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.

2. Trading details

Whenever you buy a product through this Website or the App, you will be contracting with Concept 3000 Limited, a limited liability company incorporated in England and Wales under company number 03680273.
Registered office: 1 Tate Grove, Hardingstone, Northampton, NN4 6UY, United Kingdom
Email address: customerservice@Concept 3000
Telephone number: 08454 133 533
VAT registration number: TBC

3. Ordering from us

3.1. Product description
We use our reasonable endeavours to make sure that every product on Concept 3000 is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.

3.2. Placing your order
A contract for the purchase of a product is created as follows:

• The User places the order on the Site or App by pressing an order confirmation button (“Checkout”) at the end of the checkout process: if the product in question includes content selected by the User it is a “personalised product”; if it is a standard product which does not include any content selected by the User it is a “non-personalised product”
• By confirming your order, you are agreeing to purchase the product you have selected
• At this point, we take payment for your order by means of your nominated payment method
• We will send to you a “Thank you for your order” email detailing your order, and other information we must provide to you
  From time to time, we may reject an order for the following reasons:
  a. If, unfortunately, we do not have your chosen product in stock
  b. Where we cannot obtain authorisation for your payment
  c. If there has been a relevant pricing or product description error
  d. If your order otherwise breaches any of the requirements of these Terms
  e. The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated
  f. If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.4 below for our Content Rules)
  g. We suspect that the order has been placed fraudulently
  h. It appears that the order mistakenly duplicates another order

If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
There are limited circumstances in which you may cancel an order after it has been made – see section 6 on this.
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.

3.3. Personalising products
Concept 3000 aims to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. As a courtesy, we may allow you to make changes to your order whilst its status on your ‘Order History’ (under the ‘My Account’ tab) shows as ‘Order Received’: if it is not possible to make the change on-screen (which depends upon the product ordered), then you will need to contact our Customer Service Team by phone at 08454 133 533 (or +44 8454 133 533 if outside the United Kingdom) to do so during our standard opening hours (which are 8.30am – 9.00pm United Kingdom time, Monday to Friday, except Public Holidays in England).

If you are uploading a photo, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on screen warning will generally appear to let you know that the image may not appear very well on the selected personalised product.

By uploading, posting, contributing or including any content or material in a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to Concept 3000 or the requirements of the product you have ordered (such as by cropping images).

3.4. Content Rules
We do not permit personalised products to include any content or material which:

• infringes anyone’s copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product
• infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
• contravenes any applicable law (including, without limitation, any criminal law) or regulation
• is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
• misrepresents identity or impersonates any person
• includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
• contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
• may harass, upset, embarrass or alarm any person
• gives the impression that it emanates from or has been approved by us
• advocates, promotes or assists any unlawful act
  The above are our Content Rules.

3.5. Ordering multiple products
When ordering multiple products as part of the same order, Concept 3000 will inform you on-screen as to whether they will (or can) be despatched on the same day or as part of the same delivery

3.6. Payment
At Concept 3000, you can pay for your products using credit card, debit card or any other payment method which we make available to you at the time of your order.

3.7. 7pm Despatch Cut Off

• This service applies to all standard, square, large, large square, orders available at Concept 3000.
• All orders placed before 4pm Monday to Friday will automatically be despatched the next day using UPS Courier unless the customer opts for another despatch date, Special Delivery, Saturday Special Delivery or an alternative delivery source.
• Packaging and delivery costs for all card orders placed by 4pm with same day despatch or a another specified despatch date will cost the following
  Special Delivery £10.00
  Saturday Special Delivery £20.00
• UPS advises that 90% of all deliveries arrive the next day but can take up to 3 working days to arrive
• Due to any major or unprecedented mechanical fault or unforeseen force majeure Concept 3000 will endeavour to get all orders despatched as soon as possible but reserves the right to suspend and/or withdraw the next day service
• Concept 3000 reserves the right to change the carrier cost at any time
• This service only applies to Concept 3000/uk not Concept 3000/au and Concept 3000/us

4. Supply and pricing of products

4.1. Supply of Products
The cards and other products sold by us through our Website and the App are manufactured and shipped from a range of different in-house and third-party production facilities based in the United Kingdom, and overseas.

4.2. Prices and VAT
All prices of products shown on the Website and the App include Value Added Tax at the prevailing rate.

4.3. Postage and packaging charges
For most items, prices are shown inclusive of postage and packaging charges. In some cases, prices shown may not include postage and packaging. If this is the case this will be clearly stated.

4.4. VAT Receipts
In most cases your order confirmation email contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice you can request this via our contact form here. Please allow up to 10 working days for the full VAT invoice to be sent.

4.5. Substitute Products
Please note that if a product is unavailable, we may substitute it with an alternative product unless you request us not to do so.

5. Delivery

During the order process, Concept 3000 will generally notify you of the despatch dates available and the expected timeframe for receiving your order; however, Concept 3000 does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.
Expected delivery times and charges will differ depending on which products you order. More details are set out below.

5.1. General despatch information
The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.

• Your order is likely to arrive much faster if you use a postcode
• You can check that you have the correct postcode by using the Royal Mail’s handy postcode finder available at www.royalmail.com/find-a-postcode. To state the obvious, we are not responsible for the accuracy of the Royal Mail’s postcode finder
• It is your responsibility to ensure that the delivery address you provide for any order you place is correct

5.2. Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.

6. Changing or cancelling an order

Before you request a change or cancellation, it is best to check the status of your order by going to ‘Order History’, which can be found under the ‘My Account’ tab. Orders can only be changed or cancelled if the status is on ‘Order Received’. If the status displays ‘Order Printing’ or ‘Order Sent’ then it has already been printed or despatched and, unfortunately, cannot be amended or cancelled.

It is best to call us if you need to cancel or change your order – dial 08454 133 533 or +44 8454 133 533 if outside the United Kingdom. Please have your order number or the email address you registered with us available so we can answer your query as quickly as possible.

Emails are answered during business hours (Monday – Friday 8.30am – 9.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email.

7. Returns and refunds

At Concept 3000, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.

We have different rules for returns of (a) personalised products, and (b) non- personalised products – see “Returning products and issuing refunds” below.

7.1. Reporting a problem

If for any reason you are not happy with your Concept 3000 order, please contact our Customer Service Team. Call 08454 133 533 (or +44 8454 133 533 if outside the United Kingdom), or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 14 working days (usually it takes 1-2 days), and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

7.2. Returning products and issuing refunds

Personalised products:
Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for a Freepost returns address. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size. Please see section 3.3, ‘Personalising products’, for more information.

Non-personalised products:
Some of the products you can buy from us, (as long as they are not modified to your requirements), are non-personalised. You have the right to cancel your contract for the purchase of a non-personalised product, provided you notify us of the cancellation – either by calling us or using our contact form – no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for non-personalised products which we specify from time to time.

Note that the right to cancel a contract and return a product as described in the paragraph above does not apply to:

• personalised products
• any food, drink or other products which normally deteriorate rapidly

8. Privacy Policy

Concept 3000 is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998. We are listed in the Register of Data Controllers under the number ????????.

You can see the information that we hold about you by logging on to www.myorderofservice.co.uk and checking your Account details. You can also update your Account details online.

• Your personal data will be collected, processed, stored and used by us, and passed to and processed by our affiliated companies and other data processors acting under contract with us:
• to provide the Services to you;
• to tailor aspects of your experience of the Services;
• to process payments you make;
• to provide customer support;
• to send communications to you (see 8.2 below)
• to tailor the advertising you experience on this and other (for example, social media) services;
• for customer satisfaction and customer experience improvement purposes; and otherwise
• in accordance with our legal rights and obligations.

The Data Protection Act 1998 gives you the right to access personal data held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

8.1. How we use your contact information
The personal information you provide to us will include your contact and delivery details, payment information, and information about people to which you wish us to deliver products.
We will not disclose any of your personal data without your permission unless:

• we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud)
• we are in negotiations with a third party for the sale or purchase of any of Concept 3000’s business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
• Concept 3000, or substantially all of its assets, is acquired by a third party, in which case personal data held by Concept 3000 about its customers will be one of the transferred assets
• we do so to exercise rights or perform obligations under, or to enforce or apply these Terms and other agreements to which you are party, or to protect our rights, property, safety, customers, or others
  Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.

8.2. Opt out
When you register on myorderofservice.co.uk, you can decide to opt out of receiving any communications from us, other than that required to process your registration or orders. At any point, you can change this preference in your Account details but please allow three working days for your opt out to be processed.
If you opt in for email reminders, you can remove reminders by editing your Reminder Calendar or by contacting customer services.

8.3. Cookies
You can find out about our use of cookies here.

8.4. Security of your Account and password
You must not share the User name and password with which you register with Concept 3000 with anyone else.

We know that you may use the same password for other Internet accounts, and that it is highly sensitive. Rest assured, your password will remain encrypted and we do not have access to it. If you forget your password, you can request to reset it. By requesting to reset your password an email will be sent to the email address registered with your Account containing a link to reset your password. You will then be able to access your Account and create a new password.

You are solely responsible for maintaining the confidentiality of your password and any other identifying information.

Note that we are entitled to treat anything done while your Account is logged into the Website or App, or by means of an email address, phone number or other communications method associated with that Account, as having been done by you; it is up to you to maintain the security of your Concept 3000 Account.

8.5. Credit card transactions
Your full card details are not recorded or stored in our database. Concept 3000 collects and stores only the final four numbers of your credit or debit card along with the expiry date and cardholder name to enable you to select that card when making future purchases. They are encrypted and are transferred securely to one or more third party payment service providers for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.

9. Use of the Website

9.1. Abuse of service
You agree not to use Concept 3000/myorderofservice.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other material which might infringe our Content Rules (set out in section 3.4 above).

9.2. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by Concept 3000’s or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. “Concept 3000” is our registered trademark, and you agree not to display or use it in any manner without our prior written consent.

You may use and access Concept 3000 to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from Concept 3000.

No-one may copy, distribute, show in public or create any derivative work from Concept 3000, or any of the material which is found on Concept 3000 unless properly licensed in writing by us to do so. You are not allowed to use Concept 3000 (or to copy or use any material found on Concept 3000) for any commercial purpose other than to conduct the purchase of a product from Concept 3000.

No-one may use any robot, spider, scraper or other automated means to access Concept 3000 for any purpose without our prior express written permission.

9.3. Website content and service access
We will always try to ensure that Concept 3000 is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

9.4. Links
Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

9.5. Liability
We use reasonable care and skill to provide Concept 3000 in accordance with our specifications for Concept 3000 but:

• the Services are provided “as is”
• we cannot and do not guarantee that Concept 3000 or the Services will meet your requirements

We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.
Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order in accordance with section 3.2. We are under a legal duty to supply goods which conform to our contract with the User.

We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:
• for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption
• any loss or corruption of data
• any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising

Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.

We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website or App, or anything done while your Account is logged into the Website or App.

The provisions of this section 9.5 shall survive the termination or expiry of these Terms.

9.6. Suspension
We reserve the right at any time and without notice (a) to suspend or terminate your ability to access Concept 3000, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using Concept 3000 if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.

In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.

9.7. Contact from third parties
If anyone contacts us in relation to your or your Account’s use of Concept 3000 or a transaction associated with you or your Account, then you agree:
• to provide all reasonable information and assistance we may require in connection with responding to that contact
• to respond promptly and accurately to it, should we pass the message to you for a response

Concept 3000 offers a scheme that allows you to make a payment on account as advance payment for products you may purchase through Concept 3000. In return, you get an additional bonus credit to be used to pay for applicable products.

10. General

These Terms are intended to contain your entire agreement with us relating to the Services, the Website and the App.

If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.

Only you and Concept 3000 shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We reserve the right to change these Terms from time to time, and post the new version on Concept 3000. The new version of these Terms will take effect:

• commencing 28 days after the date of posting (or such later date as we indicate in the relevant posting), if any of the changes is to an operative provision of these Terms which is capable of adversely affecting you
• immediately upon the date of posting (or such later date as we indicate in the relevant posting), if the changes are not reasonably capable of adversely affecting you – examples of which would include, without limitation, (i) changing the name of, and/or the web-address that you use to access, Concept 3000, and (ii) the refinement of provisions that are already included or referred to in these Terms
• In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Concept 3000. For the avoidance of doubt, we will not have any liability to you in that event.
  These Terms, the Services and each order and purchase of a product shall be governed by English law.

You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a product.

We don’t separately file the Terms entered into by Users when they register for Concept 3000. Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.